Community Customer Service

Hello! MEXC is looking for a Community Customer Service. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for!

Why us?

• MEXC is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
• Competitive salary + bonuses
• Career advancement
• Various benefits and support from the company
• Fully remote work – you can work from anywhere!
• Friendly team

Job Responsibilities:

• Foster a positive and engaged community by actively interacting with members, answering questions, and addressing concerns.
• Encourage meaningful discussions and provide valuable insights to create a vibrant community.
• Utilize data and analytics to track progress and make informed decisions for growth.
• Monitor and moderate discussions to ensure they adhere to community guidelines and standards.
• Gather and analyze feedback from the community to provide insights for product improvements or marketing strategies.

Job Requirements:

• Proven experience managing online communities such as telegram, discord, etc.
• Excellent written and verbal communication skills.
• Knowledge of community management best practices and social media trends.
• Flexible work attitude
• Adaptable, fast learner
• Having similar experience in crypto CS positions is required