Bilingual Customer Support Representative
weex
Remote Details
Open Country：Malaysia | Singapore
Language Requirements：English
Job Responsibilities
- Receive user inquiries through online chat, email, and online customer service tools, and provide answers to user questions;
- Timely feedback on issues encountered during the processing, and collect and organize frequently asked questions;
- Possess strong business acumen, able to quickly grasp core business concepts after training; candidates with financial knowledge and experience are preferred;
- Proactively identify obstacles in user experience, uncover user needs, and drive problem resolution and process optimization;
- Ability to adapt to shift work/long nighttime shifts.
Lewis M
HRBPweex
Posted on 15 May 2025
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