Position Responsibilities: - Handle platform users’ inquiries on accounts, trading, and products via online chat. - Accurately record, follow up on, and resolve user issues, escalating complex cases promptly. - Assist with user identity verification and basic operations such as deposits and withdrawals. - Gather and report common user questions to help enhance the customer service knowledge base. - Adhere to service standards to ensure rapid response times and high user satisfaction. Qualifications: - Passion for customer service with excellent communication skills and patience. - Strong ability to learn and quickly grasp the fundamentals of cryptocurrency trading. - Fluency in Chinese required; proficiency in additional languages is a plus. - Willingness to work in shifts and strong team collaboration skills. - Basic understanding of and interest in the blockchain and fintech industries is preferred. (Note: No strict educational or work experience requirements. Comprehensive pre-job training will be provided.) Benefits: - Comprehensive package: 13th-month salary and company-sponsored Dubai work visa upon regularization. - Clear career path: three-month probation, thorough onboarding training, and defined promotion tracks. - International team environment, year-end bonus, and paid leave.