Open Country:Philippines
Language Requirements:English
Position Title: Customer Success Coordinator
Location: Remote
Work hours: US Eastern Time
We are a close-knit group of B2B digital marketing experts dedicated to empowering Tech and SaaS companies to thrive through high-performance, multi-channel campaigns, and seamless revenue attribution. Since founding in 2011, we have operated as a fully remote, international team focused exclusively on B2B marketing and lead generation, helping businesses scale from startups to unicorns.
Our unique company culture fosters transparency and authenticity, allowing team members to bring their true selves to work. We value employee feedback at all levels, prioritize inclusivity, and promote a positive work environment. With a focus on flexibility and professional development, we are committed to creating opportunities for team growth and success.
Role Overview:
The CSM serves as a vital link between the company and its clients, focusing on ensuring customer satisfaction and fostering long-term relationships. This role is proactive, distinguishing it from traditional customer service positions, which are often reactive. CSMs are responsible for guiding clients through their digital marketing journeys, helping them achieve their business objectives, and ultimately driving customer loyalty and retention.
Why You’ll Love This Role:
Be the Advocate for Growth: As a CSM, you’ll be the primary point of contact for our B2B clients, guiding them through their digital marketing journey and ensuring their goals are met. Your role is crucial in building trust, delivering value, and helping clients achieve their business objectives.
Own the Strategy: You’ll have the opportunity to guide client strategies using your digital marketing knowledge and B2B expertise. Whether it’s project management or data analysis, your input will directly impact client success.
Collaborate with Experts: You’ll work closely with internal subject-matter experts to execute high-performance marketing campaigns, ensuring that every client interaction is meaningful and results-driven.
A Day in the Life
As a Customer Success Coordinator, your day will involve:
Must-Haves
Nice-to-Haves
Why You’ll Want to Work Here:
ScalePH Recruiter
ScalePHFounder
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Posted on 29 August 2024
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