Description

• Oversee daily operations of the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Train and mentor staff to improve performance and customer satisfaction.
• Address and resolve escalated customer complaints and issues.
• Monitor team performance metrics and report on results to management.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2–5 years of experience in customer service roles.
• Skills and Competencies: Proficiency in English language, strong problem-solving abilities, and excellent interpersonal skills.
• Qualities and Traits: A team player with effective leadership skills and a customer-focused mindset.
• Responsibilities and Duties: Proven ability to handle multiple tasks and work under pressure.