Description

• Lead a team of travel agents to ensure high-quality service delivery for GDS travel accounts.
• Manage daily operations, including performance monitoring and staff development.
• Facilitate training sessions on account management and GDS systems such as Amadeus or Sabre.
• Oversee customer service interactions to resolve issues and improve customer satisfaction.
• Collaborate with management to develop strategies for process improvement and efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 2–3 years of experience in the travel or BPO industry.
• Skills and Competencies: Strong account management and organizational skills.
• Skills and Competencies: Proficiency in GDS systems, such as Amadeus or Sabre.
• Qualities and Traits: Excellent customer service skills and ability to lead a team effectively.
• Responsibilities and Duties: Ability to analyze performance metrics and implement improvements.
• Working Conditions: Flexible working hours may be required to accommodate different time zones.