Service Supervisor
Dempsey Resource Management Inc.
Job Description
- Oversee daily operations of the customer service team.
- Train and mentor staff to enhance service quality.
- Resolve escalated customer issues effectively.
- Monitor team performance and KPIs.
- Implement strategies for improved customer satisfaction.
- Conduct regular team meetings and feedback sessions.
- Bachelor’s degree in Business Administration or related field.
- JLPT N1 ( Fluent in Japanese/English )
- 3-5 years of experience in customer service, with at least 1 year in a supervisory role.
- Strong communication, conflict resolution, and leadership skills; proficiency in CRM software.
- Oversee customer service team, resolve escalated issues, implement service policies, and train staff.
Maria Palma
Talent Acquisition ManagerDempsey Resource Management Inc.
Reply today 0 times
Working Location
Aurora Blvd. Aurora Blvd, Pasay, Metro Manila, Philippines
Posted on 10 Apr 2025
Explore similar jobs
View more similar jobsOPERATIONS SUPERVISORS – BPO HIRING
Neksjob Philippines₱30-40K[Monthly]
On-site - Pasay1-3 Yrs ExpHigh/Senior High SchoolFull-time
HireNow NeksjobAccount Manager
Customer Service Supervisor
RC Low Human Resource Consultancy OPC₱35-45K[Monthly]
On-site - Pasay1-3 Yrs ExpDiplomaFull-time
Marie CaraHR Officer
Team Leader - GDS Travel Account
RSD Human Resource Management Consultancy₱40-45K[Monthly]
On-site - Pasay1-3 Yrs ExpBachelorFull-time
Chann RubinHR Manager
Customer Service Supervisor
Gratitude Jobs Ahead HR Inc₱25-40K[Monthly]
On-site - Pasay1-3 Yrs ExpBachelorFull-time
Daniel Elijah-IgeHR Officer
Apply now at MOA Site for Healthcare Account and Up to 22k! CSR
Concentrix₱15-19K[Monthly]
On-site - PasayFresh Graduate/StudentHigh/Senior High SchoolFull-time
CRISTINE ABIGAIL CAPONHR Officer
Sign In to Chat with Boss
Bossjob Safety Reminder
If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.
Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.
- Requests your ID or personal documents unnecessarily
- Asks for money, deposits, guarantees, or property during the hiring process
- Pressures you to invest or raise funds
- Collects illicit benefits. Engages in any other illegal or suspicious activity
- Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for
