Description

• Oversee daily operations of the customer service team to ensure efficiency and effectiveness.
• Train, mentor, and develop team members to enhance their performance and skills.
• Handle escalated customer inquiries and resolve complex issues promptly.
• Establish and monitor key performance indicators (KPIs) to track team performance.
• Collaborate with other departments to improve customer experience and service delivery.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset
• Responsibilities and Duties: Ability to lead and motivate a team effectively
• Working Conditions: Office environment with standard working hours