Customer Service Representative
Intelegencia
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment, Free Meals
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave
- Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Document customer interactions and update account information using internal systems.
- Escalate complex issues to higher-level support or back-office teams when necessary.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Meet or exceed customer satisfaction and quality metrics.
- At least 2 years in college or completed a vocational/short course.
- With or without BPO experience (experience in financial accounts is a plus).
- Good English and Filipino communication skills.
- Strong problem-solving skills and attention to detail.
- Willing to work onsite and on shift schedules (including weekends and holidays).
Vince Polintan
HR OfficerIntelegencia
Reply today 0 times
Working Location
San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines
Posted on 15 Sep 2025
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