Key Responsibilities

• Handle inbound customer calls regarding technology products, services, accounts, and technical concerns.
• Provide troubleshooting and step-by-step assistance for basic technical issues.
• Assist customers with account updates, billing inquiries, service requests, and product information.
• Diagnose customer concerns and provide accurate and timely solutions.
• Guide customers through device, application, connectivity, and service-related troubleshooting.
• Document customer interactions, troubleshooting steps, and resolutions accurately.
• Escalate complex technical concerns to the appropriate support team when necessary.
• Maintain a professional and customer-focused approach throughout every interaction.
• Meet established targets for customer satisfaction, quality, productivity, and attendance.

Qualifications

• At least High School Graduate or equivalent.
• With or without BPO experience, depending on the account requirements.
• Good English communication skills, both verbal and written.
• Comfortable handling voice calls and assisting customers with technical concerns.
• Basic knowledge of computers, mobile devices, internet connectivity, and common applications.
• Strong troubleshooting, problem-solving, and active listening skills.
• Ability to explain technical information in a simple and easy-to-understand manner.
• Willing to work on a shifting schedule, including weekends and holidays.
• Able to work in a fast-paced, customer-focused environment.