This position is ideal for individuals with at least 6 months of BPO experience, strong English communication skills, and a commitment to delivering excellent customer service.

Key Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Address customer inquiries related to banking, financial services, insurance, and account concerns.
• Provide accurate and timely information based on established policies and procedures.
• Assist customers with account-related requests and service inquiries.
• Verify customer information in accordance with authentication and security procedures.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Document customer interactions and transactions accurately in the appropriate systems.
• Protect confidential customer and financial information at all times.
• Escalate complex or sensitive concerns to the appropriate department when necessary.
• Meet established customer service, quality, productivity, and compliance standards.
• Maintain professionalism and composure when handling challenging customer interactions.

Qualifications

• High School Graduate under the old curriculum.
• At least 6 months of BPO experience.
• Previous voice account experience.
• No specific account experience required.
• No non-BPO work experience required.
• Good English communication skills.
• Minimum CEFR B2 English proficiency.
• Strong customer service and problem-solving abilities.
• Comfortable handling financial and customer information with confidentiality.
• Willing to work on a shifting schedule.
• Willing to work in an international customer service environment.

Preferred Skills

• Excellent verbal communication and active listening skills.
• Strong attention to detail and accuracy.
• Customer-focused and solution-oriented mindset.
• Ability to handle sensitive information responsibly.
• Strong problem-solving and decision-making skills.
• Ability to multitask in a fast-paced environment.
• Professional attitude and strong work ethic.
• Adaptability to changing schedules, processes, and customer needs.

Position Details

CategoryRequirementPositionBPO Agent / Customer Service RepresentativeAccountBFSIIndustryBanking, Financial Services & InsuranceAccount TypeInternationalChannelVoiceScheduleShifting ScheduleBPO ExperienceAt least 6 monthsSpecific Account ExperienceNot RequiredNon-BPO ExperienceNone RequiredBPO FunctionCustomer ServiceEnglish LevelGoodCEFR RequirementB2EducationHigh School Graduate (Old Curriculum) of SHS GraduateField of StudyNo specific field required