This opportunity is ideal for candidates with at least 6 months of BPO experience, good English communication skills, and a strong customer-focused mindset.

Key Responsibilities

• Handle inbound customer calls for an international travel account.
• Assist customers with travel-related inquiries and concerns.
• Provide accurate information regarding travel products, services, policies, and procedures.
• Address customer concerns and resolve issues efficiently.
• Process customer requests accurately and within established guidelines.
• Document customer interactions and transactions in the appropriate systems.
• Maintain a professional and courteous approach throughout every interaction.
• Follow company policies, procedures, quality standards, and performance expectations.
• Escalate complex concerns to the appropriate team when necessary.

Qualifications

• High School Graduate under the old curriculum.
• At least 6 months of BPO experience.
• Customer service experience is preferred.
• No non-BPO work experience required.
• Experience in a Travel account is required/preferred based on account specifications.
• Good English communication skills.
• Minimum CEFR B2 English proficiency.
• Previous voice channel experience.
• Strong customer service and problem-solving skills.
• Willing to work on a shifting schedule.
• Willing to work in an international customer service environment.

Preferred Skills

• Excellent verbal communication and active listening skills.
• Customer-focused and solution-oriented approach.
• Strong attention to detail and accuracy.
• Ability to multitask while handling customer interactions.
• Good problem-solving and decision-making skills.
• Ability to remain professional when dealing with challenging customers.
• Adaptability to changing schedules and business requirements.

Position Details

CategoryRequirementPositionBPO Agent / Customer Service RepresentativeAccountTravelAccount TypeInternationalChannelVoiceScheduleShifting ScheduleBPO ExperienceAt least 6 monthsTravel Account ExperienceRequiredNon-BPO ExperienceNone requiredEnglish LevelGoodCEFR RequirementB2EducationHigh School Graduate (Old Curriculum)Field of StudyNo specific field required