Key Responsibilities

• Respond promptly and professionally to customer inquiries and concerns.
• Provide accurate information about products, services, orders, and company policies.
• Handle customer complaints and resolve issues effectively.
• Process orders, returns, exchanges, payments, or service requests when required.
• Maintain accurate customer records and document interactions.
• Follow up with customers to ensure their concerns have been resolved.
• Coordinate with other departments to address customer needs.
• Meet customer service quality and performance standards.
• Maintain a positive, patient, and professional attitude at all times.
• Perform other customer service duties as assigned.

Qualifications

• High school diploma or equivalent; college education is an advantage.
• Previous customer service, sales, or related experience is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm and professional when handling difficult customers.
• Basic computer skills and familiarity with email, chat, and customer service systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Preferred Skills

• Customer-focused and service-oriented mindset.
• Good time-management skills.
• Ability to multitask and prioritize responsibilities.
• Willingness to learn new systems and procedures.
• Professional and positive attitude.