Key Responsibilities:

• Handle customer inquiries and resolve concerns via phone, email, chat, or social media.
• Deliver prompt, accurate, and professional customer support.
• Coordinate with internal teams to resolve customer requests and complaints.
• Escalate complex or unresolved issues to the appropriate team.
• Respond to customer surveys and feedback to improve service quality.
• Maintain customer records, procedures, and service documentation.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Analyze customer feedback and service data to identify trends and improvement opportunities.
• Support initiatives that enhance customer satisfaction and overall customer experience.
• Prepare and reconcile daily, weekly, and monthly reports for management.
• Meet established service level agreements (SLAs) and performance metrics.
• Provide guidance and support to junior customer service team members when needed.
• Perform other duties and special projects as assigned.

Qualifications

• Bachelor's degree in any field (preferred).
• At least 1–2 years of experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving, multitasking, and customer handling skills.
• Proficient in Microsoft Office and CRM/ticketing systems.
• Ability to work in a fast-paced environment while meeting service level targets.
• Strong attention to detail and commitment to delivering excellent customer service.