Work Setup:

• Onsite
• Hybrid
• Work From Home (Account Dependent)

Job Responsibilities

• Provide technical support to customers through phone, chat, or email.
• Troubleshoot hardware, software, internet connectivity, and account-related issues.
• Diagnose and resolve technical concerns while ensuring excellent customer service.
• Guide customers through step-by-step solutions and product usage.
• Escalate unresolved or complex issues to the appropriate support teams.
• Accurately document customer interactions and resolutions in the system.
• Meet quality, productivity, and customer satisfaction targets.
• Stay updated on products, systems, and troubleshooting procedures.

Qualifications

• At least 18 years old.
• High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.
• Good English communication skills.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Technical Support or BPO experience is an advantage but not required for selected accounts.
• Amenable to work onsite, hybrid, or work-from-home depending on business needs.

Benefits

• Paid Training
• HMO and Health Benefits
• Performance Incentives
• Night Differential (if applicable)
• Government-Mandated Benefits
• Career Growth Opportunities

Apply today and start your career as a Technical Support Specialist by sending your details:

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