Customer Service Representative – Retail Account

Join our growing team and help deliver exceptional customer experiences for a leading retail brand. We're looking for customer-focused professionals with technical customer service experience who are ready to build a rewarding career in the BPO industry.

Key Responsibilities:

• Assist customers with retail-related inquiries through voice support.
• Troubleshoot basic technical concerns involving products, accounts, or online services.
• Process orders, returns, exchanges, and account updates accurately.
• Provide timely and professional resolutions while ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions using company systems.
• Meet quality, productivity, and customer service performance standards.

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Minimum of 1 year Technical Customer Care Experience (Tech CCE).
• Excellent English communication skills.
• Basic computer navigation and typing skills.
• Willing to work onsite and on a shifting schedule.

What We Offer:

• Competitive salary package.
• Paid training.
• HMO and government-mandated benefits.
• 13th Month Pay.
• Career growth and advancement opportunities.
• Supportive and collaborative work environment.