Customer Service Representative
GFL Metro Communities Inc
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Paid Holidays, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave
- Attends to and responds to clients’ inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately.
- Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.)
- Keeps daily systematic records of clients’ interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s.
- Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client’s special requests and concerns (if any).
- Assists in offering Bank Financing to clients with balance in payments.
- Monitors and prepares clients’ pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates.
- Assists the clients during the actual walkthroughs and turnover of units.
- Monitors the process and transfer of clients’ individual Certificate of Condominium Title (CCT).
- Reports directly to the Customer Service Supervisor.
- Other duties that may be assigned from time to time or as needed.
Zarine Yvette Zacarias
HR Assistant - Recruiter GFL Metro Communities Inc
Reply today 0 times
Working Location
Golden Forum Land Metro Communities Inc.. 3rd Floor Forum South Global Building 7th Avenue, Corner Federacion Dr, Taguig, 1634, Philippines
Posted on 14 Jul 2026
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GFL Metro Communities Inc
Unfinanced / Angel
101-500 Employees
Real Estate & Property Management
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