Qualifications:

• High School Diploma or its equivalent
• Open to newbies and those without CCE
• 1 year of call center collections, customer service, or telemarketing experience preferred
• Proficiently communicate verbally and in writing with customer using the English language

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with account inquiries, payment arrangements, and issue resolution.
• Maintain accurate records of customer interactions and account updates.
• Provide excellent customer service while meeting performance goals.
• Communicate effectively in English, both verbally and in writing.
• Follow company policies and procedures in all customer interactions.