Customer Service Representative-Taguig
Job Description
Description
- Provide exceptional customer service and support to clients.
- Handle inquiries via phone, email, and chat in a timely manner.
- Resolve customer issues with professionalism and empathy.
- Document interactions in the customer relationship management (CRM) system.
- Collaborate with team members to enhance the customer experience.
- Maintain knowledge of products and services to assist customers effectively.
Requirements
- Educational Qualifications: High School or Senior High School diploma is required.
- Experience Level: with 6 months of Healthcare experience in BPO customer service is preferred.
- Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and provide information about products and services.
- Working Conditions: Fast-paced office environment with potential weekend or evening shifts.
- Qualities and Traits: Patience, empathy, and a positive attitude are essential for success.
Rizza Arenas
HR OfficerTrinity Workforce Solutions, Inc.
Active today
Working Location
Bonifacio Global City. Bonifacio Global City, Taguig, Metro Manila, Philippines
Posted on 26 November 2024
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