Description

• Provide excellent customer service and support to clients via phone, email, and chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and service processes.
• Assist in training new team members and providing ongoing support.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 1–3 years of experience in a customer service role
• Skills and Competencies: Proficient in English; strong customer service and problem-solving skills
• Qualities and Traits: Excellent interpersonal and people skills
• Skills and Competencies: Familiarity with Salesforce and call center operations
• Responsibilities and Duties: Ability to handle high call volumes and multitask effectively