Customer Support and Booking Specialist — Home Services — Remote Talent Pool

Job Title: Customer Support and Booking Specialist — Home Services — Remote Talent Pool

Location: Remote — worldwide; candidates in the Philippines are encouraged to apply.

Salary Range: USD 2,000–2,500 per month. This is an indicative range for opportunities in this talent pool; compensation depends on the specific match and experience.

Work Schedule: US business hours; exact hours are confirmed for each opportunity.

Contractor Note: Independent contractor opportunities.

Company Overview:

Sagan connects international talent with US-based businesses. We work with professionals across Latin America, the Philippines and other global markets.

About This Talent Pool:

We are inviting applications for current and future opportunities. This posting builds a specialist talent pool and does not guarantee an immediate vacancy, interview or placement.

Position Overview:

Turn customer inquiries into booked home-service appointments. We are building a pool of sales-oriented customer support professionals who can handle inbound calls, follow up quickly and maintain accurate service bookings.

Key Responsibilities:

- Handle inbound customer calls and outbound follow-ups for service inquiries and missed calls.

- Ask clear questions, explain the next steps and book service appointments.

- Keep booking details and customer notes accurate in the CRM.

- Follow established scripts and booking processes while communicating naturally.

- Route specialist requests to the right team and track booking activity and follow-up tasks.

Qualifications:

- 2+ years of relevant professional customer service, sales or appointment-booking experience.

- Clear spoken and written English for direct US customer conversations.

- A record of handling busy phone workflows and following up with leads.

- A quiet workspace, reliable internet and a suitable headset.

- Comfort with CRM tools, feedback and performance metrics.

- Availability to work US business hours as an independent contractor.

Nice-to-Haves:

- Direct experience supporting residential home services, plumbing, HVAC or field-service customers.

- Hands-on use of ServiceTitan or a similar home-services CRM.

- Outbound sales or appointment-setting experience.

Resume Submission Guidelines:

Please submit your resume in English as a text-based PDF. Describe the home-services businesses or clients you supported, the responsibilities you personally handled and the tools you used. If you have applied to Sagan before, use the same email and upload your latest resume.

Apply:

Apply through this job board and submit your resume in English as a text-based PDF.