Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join HipVan's operations and customer happiness team to help us improve and exceed our customers' expectations when they shop with us! In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet. Most importantly, future team members must have a strong sense of dedication to our customers' happiness. This is a full-time position and opportunity to join a young and growing team.

Job Description

- Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat

- Monitoring and maintaining the highest standard of customer services across all platforms

- Going the extra mile to ensure customers’ needs and expectation are met

- Actively involved in refining customer experience through customer feedbacks and observing daily operations

- Ensuring high levels of customer satisfaction by delivering excellent service.

- Proactive and initiative to constantly improve internal processes

- Work closely with cross functional team members (merchandising, operations)

Requirements

- Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry

- Cheerful and friendly disposition when communicating with customers

- Strong sense of dedication to our customers’ happiness

- Process-oriented and good attention for detail

- Accountable and responsible team-player

- Able to work independently and also as a team

- Requires working on alternate Saturdays to ensure seamless operations

- Past experience in either operations or customer service will be a plus

- Highly organized and motivated, a team player and fast learner

- Fresh graduates, entry-level candidates, and those with 1-2 years of customer service experience are encouraged to apply.

- Experience supporting Singapore customers is an advantage.