About the Role

We're looking for a customer-focused Help Desk Customer Service Representative to support borrowers and brokers throughout the mortgage loan process. If you have experience in the mortgage or banking industry and enjoy providing exceptional customer service, we'd love to hear from you!

Key Responsibilities

Respond to inquiries from borrowers and brokers regarding mortgage loan applications and processes.

Provide timely updates on loan application progress and loan statuses.

Troubleshoot loan-related concerns and assist with basic technical issues.

Guide customers through documentation requirements and the overall mortgage process.

Coordinate with underwriting, loan setup, and account management teams to ensure a smooth customer experience.

Deliver high-quality customer service while maintaining compliance with company policies and industry standards.

Qualifications

At least 1 year of mortgage industry experience.

Strong Customer Service/BPO experience, preferably in the banking or financial services industry.

Excellent verbal and written English communication skills.

Strong problem-solving skills with a customer-first mindset.

Comfortable working in a fast-paced, remote environment