Description

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with product information, order tracking, and issue resolution.
• Maintain a positive attitude while handling customer complaints and feedback.
• Document customer interactions and update customer accounts in the system accurately.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving ability and customer-oriented mindset
• Working Conditions: Fast-paced environment with occasional overtime required