Customer Service Representative

About Us

Aethel AI Limited creates digital spaces where people can pause, reflect, and reconnect with what matters to them. We build products that help users navigate life's complexities — from career crossroads and relationship dynamics to everyday stress and personal growth.

Our approach is simple: we offer thoughtful prompts, reflective exercises, and a quiet space for users to explore their thoughts at their own pace. We don't provide answers or diagnoses — we help people ask better questions of themselves. Think of us as a companion on the journey toward clarity, not a guidebook with all the answers.

We're a small but growing team spread across the globe. We value empathy, authenticity, and the belief that technology at its best should feel human.

Job Overview

We're looking for a Customer Support Representative to be the warm, human presence behind our live chat. When users reach out — whether they have a question about the platform, need help navigating a feature, or simply want to share what's on their mind — you'll be there to listen, respond, and guide.

This isn't your average support role. You'll create moments of genuine human connection in a digital world that often feels impersonal. You'll help users feel seen, heard, and supported — not because you have all the answers, but because you care enough to be present.

Key Responsibilities

• Respond to user inquiries in real-time via live chat with warmth, clarity, and professionalism.
• Create a welcoming atmosphere where users feel comfortable sharing their thoughts and concerns.
• Listen actively and respond thoughtfully — acknowledging what users share and offering reflective guidance when appropriate.
• Help users navigate the platform and get the most value from their experience.
• De-escalate tense or emotionally charged interactions with patience and calm.
• Tailor your tone and approach to each user — no two conversations are the same.
• Maintain quick response times without sacrificing quality and thoughtfulness.
• Protect user confidentiality and privacy at all times.
• Participate in ongoing training on product updates, communication techniques, and best practices.
• Collaborate with internal teams to continuously enhance the user experience.

Who You Are

You're someone who naturally puts others at ease. You listen more than you speak, and your words carry warmth and intention. You're calm under pressure — when a user is upset, you stay steady, respond with compassion, and guide the conversation toward a positive outcome.

You don't need to be a therapist. We need someone who is simply good with people — who can connect, empathize, and support without crossing professional boundaries.

Qualifications & Requirements

• Education: Bachelor's degree graduate — any field is welcome.
• Experience: 0–3 years in customer service, live chat, or people-centered roles. Fresh graduates are encouraged to apply.
• Typing Speed: 45–55 WPM with high accuracy.
• Written Communication: Excellent command of English — clear, warm, and professional.
• Active Listening: You understand the feelings behind the words and build trust quickly.
• Emotional Resilience: You stay calm when users are upset and don't take things personally.
• Discretion: You take privacy seriously and maintain appropriate boundaries.
• Multitasking: You can handle multiple chats while staying fully present in each.
• Home Office: Reliable internet, a quiet workspace, and a stable computer.
• Team Player: You collaborate well with others and are open to feedback.
• Growth Mindset: You're curious and eager to learn through ongoing training.

What We Offer

• Competitive compensation package.
• Fully remote — work from anywhere.
• A supportive, people-first team culture.
• Career growth opportunities as we scale globally.
• Ongoing training and professional development.
• Meaningful work that makes a real difference.