Description

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain customer records and document interactions efficiently.
• Work collaboratively with team members to enhance overall service quality.
• Stay updated on product knowledge and industry trends to better assist customers.

Requirements

• Educational Qualifications: High School Graduate (old curriculum) or Higher
• Experience Level: Fresher/No Experience
• Skills and Competencies: Proficient in English language, strong communication skills, and ability to work in a call center environment
• Qualities and Traits: Positive attitude, patience, and empathy towards customers
• Responsibilities and Duties: Excellent customer service orientation and problem-solving skills
• Working Conditions: Fast-paced environment, may require working in shifts