英文区社群客服
成都择维士科技有限公司
Remote Details
Open Country：China | Hong Kong | Macau | Malaysia | Singapore | Taiwan
Language Requirements：English | Chinese
Job Description
Benefits
Employee Recognition and Rewards
No Monitoring System, Performance Bonus
Perks Benefits
Pay in Crypto
Time Off & Leave
Unlimited or Flexible PTO
职位：英文区社群客服（Telegram & Discord）
地点：远程办公
工作时间：轮班制（覆盖 24/7，三班倒）
岗位职责：
负责英文社群（Telegram / Discord）的日常运营与维护
及时、专业地回复用户咨询（包括交易、账户、充值提现等问题）
指导用户完成基础操作，如注册、KYC、充值、提现及交易流程
监控社群舆情，及时发现潜在风险或负面情绪
对接内部团队，协助处理异常情况、投诉及突发事件
维护社群秩序，管理违规、广告及恶意行为
收集用户反馈，整理常见问题并进行内部汇总
协助执行社群活动（如活动、AMA、运营任务等），提升活跃度
岗位要求：
具备良好的中文和英文读写能力（能流畅沟通，口语为加分项）
至少1年以上加密货币交易所客服或社群运营经验
熟悉基础 Web3 概念（钱包、转账、Gas Fee、网络等）
熟练使用 Telegram、Discord 等社群工具
沟通能力强，有耐心，服务意识强
能适应高强度工作环境，响应及时
能接受轮班制度（含夜班及周末）
会使用 Excel 做基础数据记录
责任心强，执行力强，有团队合作意识
Jing xi
HR经理成都择维士科技有限公司
Active within three days
Posted on 30 Apr 2026
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