Japanese Customer Service
MEXC
Remote Details
Open Country：Japan
Language Requirements：English | Japanese
Benefits
Perks Benefits
Pay in Crypto
Time Off & Leave
Paid Time Off, Paid Holidays
- Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
- Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.
- Good logical thinking ability, able to judge the real needs of users;
- Proficiency in Japanese and English is a must;
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
- Effectively adjust communication methods and styles according to different objects;
- Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.
Shift-Based Schedule
Two-Day Weekends
No Insurance
Not Allow Smoking
Sara Guo
HR ManagerMEXC
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Posted on 22 Aug 2025
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