We are looking for motivated and customer-focused individuals to join our BSC IFP Account as a Customer Service Representative. This is a great opportunity for college graduates and candidates with relevant customer service experience who want to build a career in the BPO industry.

The ideal candidate has strong English communication skills, good interpersonal skills, and the ability to analyze and resolve customer concerns effectively.

Salary Package

Salary Range: PHP 18,000 – PHP 21,000

Upon Hire:

PHP 18,000 Basic Salary

PHP 1,000 Flex Fund Allowance

PHP 2,000 Account Premium

Night Differential: 20%

Signing Bonus: None

Benefits

HMO coverage for the employee from Day 1

HMO dependent coverage upon certification/eligibility

Life and Accident Insurance

13th and 14th Month Pay

Annual salary increase based on performance

Qualifications

Key Responsibilities

Assist customers with their inquiries, concerns, and requests in a professional and courteous manner.

Provide accurate and timely information based on established account procedures.

Analyze customer concerns and provide appropriate solutions.

Maintain a positive customer experience throughout every interaction.

Document customer interactions and transactions accurately.

Follow company and account policies, procedures, and quality standards.

Work effectively with team members and other support groups when escalation is required.

Meet established performance, productivity, and customer satisfaction targets.

Why Join?

Competitive starting package up to PHP 21,000

20% night differential

HMO coverage from Day 1

13th and 14th Month Pay

Life and Accident Insurance

Performance-based annual salary increase

Fresh graduates and candidates without experience are welcome to apply

Opportunity to develop valuable customer service, communication, analytical, and problem-solving skills