Job Responsibilities

• Handle inbound customer calls and provide professional customer service.
• Assist customers with inquiries, requests, account concerns, and service-related issues.
• Identify customer needs and provide accurate and appropriate solutions.
• Verify and update customer information while maintaining data confidentiality.
• Document customer interactions and resolutions accurately in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Follow company procedures, call handling guidelines, and quality standards.
• Meet performance targets related to quality, productivity, and customer satisfaction.
• Demonstrate excellent communication, active listening, empathy, and problem-solving skills.
• Attend required training and coaching sessions.
• Work onsite and maintain flexibility for a night-shift schedule.