Description

• Assist customers via phone, email, and chat to resolve issues and answer queries.
• Maintain a positive and professional demeanor while handling customer interactions.
• Document customer interactions and feedback for future reference.
• Collaborate with team members and other departments to improve service delivery.
• Stay informed about product updates and changes to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Proficiency in English language, both written and verbal.
• Qualities and Traits: Strong interpersonal skills and ability to handle difficult situations with patience.
• Responsibilities and Duties: Ability to follow established protocols while being adaptable in a dynamic work environment.
• Working Conditions: Typical office environment, with occasional pressure due to customer demands.