Work Location: Bridgetowne, Quezon City or Ortigas, Pasig City

Work Setup: Onsite

Employment Type: Full-Time

We are looking for a Spanish Bilingual Customer Service Representative to provide excellent customer support to both Spanish- and English-speaking customers. The successful candidate will handle customer inquiries, resolve concerns, and deliver professional and timely assistance across various communication channels.

This role is ideal for candidates with BPO customer service experience and conversational Spanish skills who are confident communicating with customers in both English and Spanish.

Key Responsibilities:

• Handle customer inquiries and concerns through voice, chat, email, and other supported channels.
• Provide accurate, professional, and timely assistance to Spanish- and English-speaking customers.
• Resolve customer concerns and complaints while maintaining a high level of customer satisfaction.
• Communicate effectively in English and conversational Spanish.
• Document customer interactions, requests, and resolutions accurately.
• Follow company policies, procedures, and established quality standards.
• Meet assigned customer service, productivity, and performance metrics.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Maintain a professional, customer-focused approach in all interactions.

Qualifications:

• At least High School Graduate.
• Must have conversational Spanish communication skills.
• No advanced Spanish certification required.
• At least 1 year of BPO customer service experience.
• Experience as a Spanish Bilingual CSR is preferred but not required.
• Strong English communication and customer service skills.
• Willing to work onsite in either:
• Bridgetowne, Quezon City
• Ortigas, Pasig City
• Willing to work on a shifting schedule, including weekends or holidays, as required.