Responsibilities:

• Provide customer support in line with defined KPIs and service standards
• Identify customer needs by asking the right questions and clarifying concerns
• Deliver accurate and timely solutions using available tools and resources
• Communicate clearly, professionally, and with empathy
• Build rapport with customers while maintaining efficiency
• Maintain working knowledge of client products and services
• Accurately document customer interactions and update records
• Navigate systems to track, manage, and resolve inquiries
• Support initiatives that improve customer satisfaction and performance
• Offer relevant products or services when appropriate

Qualifications:

• High school graduate (college level is a plus)
• With 1 year of BPO experience required
• Strong computer navigation skills and PC Knowledge
• Strong verbal and written communication skills
• Comfortable using computers and navigating multiple systems
• Detail-oriented, dependable, and organized
• Able to multitask and adapt in a fast-paced environment
• Patient, professional, and customer-focused
• Able to work independently and as part of a team
• Open to shifting schedules as needed
• Job requirements may vary by country and will not contravene any local laws