In this role, you will assist customers with product inquiries, order status, returns, exchanges, billing concerns, and account-related requests while delivering a positive customer experience. You will handle customer interactions professionally and ensure timely resolution of issues in accordance with company policies and service standards.

Responsibilities

Respond to customer inquiries regarding products, orders, deliveries, returns, exchanges, and account concerns.

Provide accurate information about products, promotions, pricing, and company policies.

Resolve customer concerns and complaints efficiently while maintaining excellent customer service.

Process orders, refunds, replacements, and account updates using company systems.

Document customer interactions and maintain accurate records of all transactions.

Meet established quality, productivity, and customer satisfaction performance metrics.

Job Requirements

• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• At least 6 months of customer service experience (BPO or customer-facing role).
• Strong English communication skills (C1 proficiency).
• Willing to work onsite at Fairview Terraces, Quezon City.
• Willing to work on a shifting schedule, including weekends and holidays.

Benefits

• Competitive salary package of ₱25,000 – ₱29,000.
• Health insurance coverage.
• 22 paid leave credits.
• Paid training.
• Government-mandated benefits.
• 13th Month Pay.