At least 1 year of BPO experience

Good English communication skills (B2 level)

Strong customer service and problem-solving skills

Good attention to detail and comprehension skills

Willing to work onsite at Greenhills Tower

Open to night shift schedules

Must be residing in Pasig, Mandaluyong, San Juan, Antipolo, or Marikina (strict compliance)

Responsibilities

• Handle inbound customer inquiries related to automotive dealership services, vehicle concerns, appointments, and account-related requests.
• Provide accurate information and assistance while maintaining a high level of customer satisfaction.
• Resolve customer concerns through effective problem-solving and communication.
• Document customer interactions and update records using company systems.
• Coordinate with internal teams and dealership partners when needed.
• Follow company policies, procedures, and quality standards.
• Maintain professionalism while handling customer concerns in a fast-paced environment.

Job Requirements

Assisting with vehichle inquiries, financing questions, service scheduling, recalls, warranty information, and general customer care.