Travel Reservations Representative
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training, Professional Development
Time Off & Leave
Vacation Leave
- Assisted customers with cruise reservations, itinerary changes, cancellations, and booking inquiries through inbound and outbound calls.
- Provided accurate information regarding cruise packages, schedules, pricing, promotions, and travel requirements.
- Processed reservations, payments, refunds, and booking modifications while ensuring accuracy and compliance with company policies.
- Resolved customer concerns and complaints efficiently, delivering excellent customer service and achieving first-call resolution whenever possible.
- Recommended cruise upgrades, vacation packages, and additional travel services based on customer needs.
- Maintained detailed and accurate customer records using CRM and reservation systems.
- Met or exceeded key performance indicators (KPIs), including customer satisfaction, quality assurance, sales, and productivity targets.
- Collaborated with internal teams to ensure seamless customer experiences and timely resolution of complex issues.
Cyrus Justine Agustin
Recruitment AssociateMetacom Careers
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Posted on 05 Aug 2026
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