Job Requirements:

A Premium Telco Customer Service Representative is responsible for providing high-quality customer service and support to telecommunications subscribers. The role involves handling customer inquiries, resolving billing and technical concerns, managing accounts, and ensuring a positive customer experience.

• Handle inbound calls, chats, or emails from telecommunications customers.
• Assist customers with billing, payments, account changes, and service inquiries.
• Troubleshoot mobile, internet, broadband, or network-related issues.
• Explain plans, promotions, features, and service terms.
• Process upgrades, downgrades, renewals, cancellations, and service requests.
• Perform account verification and maintain customer information accurately.
• Resolve complaints professionally and provide appropriate solutions.