Job description:

Customer Service Representative Role Responsibilities:

Call/Scheduling Department representative’s primary duty and responsibility is to ensure we obtain subpoenaed records by the due date and to build and maintain a great professional relationship with custodian of records. Duties Include:

• Assisting custodians with scheduling appointments, questions and concerns regarding the release of records.
• Taking inbound and making outbound calls
• Verifying data on initial call
• Follow-up on requests
• Routing work
• Create letters, save and mail to custodian
• Obtain the correct records
• Update orders with clear detailed notes
• Other duties as assigned

Skills and Requirements:

• Excellent communication skills, both verbal and written

Strong phone etiquette and active listening abilities

• Highly detail-oriented and organized
• Tenacious and self-motivated
• Proficient typing skills and high level of accuracy
• Ability to work independently and manage multiple tasks simultaneously
• Experience in a call center or BPO environment
• Knowledge of worker’s compensation is a plus