Job Description

A Call Center Customer Service Representative (CSR) is responsible for assisting customers over the phone, email, or chat by answering inquiries, resolving issues, and providing accurate information about the company's products or services.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Assist customers with inquiries about products, services, billing, or account information.
• Resolve customer concerns and provide appropriate solutions.
• Process requests such as orders, payments, cancellations, or account updates.
• Document customer interactions accurately in the system.
• Meet company quality standards and performance metrics, including customer satisfaction, attendance, and productivity.
• Maintain confidentiality of customer information.
• Follow company policies and procedures while delivering excellent customer service.