Customer Service Representative

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent
• Preferably 6months to 1year experienced employee specialized in Customer Service or equivalent
• Amenable to report in Cagayan de Oro branch.

Branch Customer Relations Specialist Function:

• Customer-Related Transactions- end to end support for customers with loan inquiries, requests, and complaints handling.
• Internal and External customer relations handling.
• Handling customer engagement on retention related initiatives.
• Front line handling of customers visiting the branch or Head Office.
• Facilitate and participate in Customer Relations Management related activities and functions.
• May provide reports related to CRM handling.

Duties and Responsibilities:

• Handles all assigned customer-related inbound calls, sms, and emails. This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments and payment arrangement.
• Handles all customer-related outbound calls for requests, follow-ups, inquiries related to customer’s Sumisho loan.
• Handles customer related document releases for closed accounts handling.
• Handles the endorsement of closed accounts to loan operations for proper turn-over of documents to the customer.
• Corresponds to dependencies such as other departments for the resolution of customer concerns.