Description

• Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and complaints while ensuring customer satisfaction.
• Maintain meticulous records of customer interactions and transactions.
• Collaborate with team members to improve overall customer service strategies.
• Assist in training new team members as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Fresh graduate or 0–2 years.
• Skills and Competencies: Proficiency in English language.
• Skills and Competencies: Strong customer service orientation.
• Skills and Competencies: Excellent problem-solving skills.
• Qualities and Traits: Ability to work effectively in a team environment.
• Skills and Competencies: Strong interpersonal skills, with experience in a call center environment preferred.