About the role

This is an exciting opportunity to join the Customer Service team at ALORICA TELESERVICES, INC.' as a Customer Service Agent. No prior experience is required as full training will be provided - you can start immediately!

What you'll be doing

• Responding to inbound customer inquiries and requests via phone, email, and chat
• Resolving customer issues and concerns in a timely and professional manner
• Providing information about products and services to customers
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to promote additional products and services to customers
• Collaborating with team members to improve customer service processes and procedures

What we're looking for

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• No experience required!
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in English, both written and verbal
• Basic computer skills and familiarity with customer service software
• Passion for delivering exceptional customer experiences

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment. 

Some of the benefits you can enjoy including:

• Competitive salary and performance-based incentives
• Opportunities for career growth and development
• HMO benefits
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential

Visit our office from Mondays to Fridays

Office Addresses:

2310 MJ PLAZA, Chino roces extension. Makati City (Near MRT Magallanes station)

7071 TECHZONE Bldg. Malugay st, Makati City (Near PNR Dela Rosa)

Operation time: 10:00 am to 5:00 pm

Bring a valid I.D