No prior BPO experience is required, making this an excellent opportunity for college graduates who are looking to begin or transition into a career in the BPO industry.

Key Responsibilities

• Handle customer inquiries through voice interactions in a professional and courteous manner.
• Assist customers with product, order, delivery, payment, and account-related concerns.
• Provide accurate information regarding products, services, policies, and procedures.
• Process customer requests and transactions accurately and efficiently.
• Resolve customer concerns while maintaining a positive customer experience.
• Identify customer needs and provide appropriate solutions or alternatives.
• Document customer interactions and transactions accurately in the designated system.
• Escalate complex or unresolved concerns to the appropriate department when necessary.
• Follow company policies, procedures, quality standards, and service guidelines.
• Maintain professionalism and composure when handling challenging customer interactions.
• Meet established performance, productivity, quality, and customer satisfaction standards.

Qualifications

• College Graduate from any field of study.
• No BPO experience required.
• No prior non-BPO work experience required.
• Good English communication skills.
• Minimum CEFR B2 English proficiency.
• Strong verbal communication and active listening skills.
• Customer-oriented with a positive and professional attitude.
• Willing to work on a shifting schedule.
• Willing to work in a fast-paced customer service environment.

Preferred Skills

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Good problem-solving and decision-making abilities.
• Ability to multitask and manage different customer concerns.
• Strong attention to detail and accuracy.
• Adaptability and willingness to learn.
• Ability to remain calm and professional under pressure.
• Basic computer and system navigation skills.

Position Details

CategoryRequirementPositionBPO Agent / Customer Service RepresentativeAccountRetailAccount TypeVoiceScheduleShifting ScheduleBPO ExperienceNot RequiredNon-BPO ExperienceNot RequiredSpecific Account ExperienceNot RequiredEnglish LevelGoodCEFR RequirementB2EducationCollege GraduateField of StudyAny