Description

• Assist customers with inquiries and concerns via phone, email, and chat.
• Provide informative and effective solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Identify opportunities for improving customer service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong customer service skills, proficiency in English, digital marketing knowledge, and organizational capabilities.
• Qualities and Traits: Excellent communication skills and strong interpersonal abilities.
• Responsibilities and Duties: Ability to manage back office support tasks efficiently.