Customer Service Representative | International Airline Account

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• You will help us deliver excellent service to our partner brands by performing these tasks:
• Provide customer service to passengers desiring to travel, by determining and recommending the service that meets customers' needs.
• Offer options of flights, classes of service, products, and services to customers.
• Answer and assist customers' inquiries regarding flight arrivals, delays, cancellation, flight irregularities, and other general information.
• Assist customers' requests and inquiries on frequent flyers' program and Star Alliance-related needs.

Who are we looking for?

• College level
• Must have at least 1 year of BPO work experience
• With at least 6 months experience handling an airline account
• Preferably with chat and/or email experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City