Customer Service Representative – T-Mobile Account

iQor Philippines

Key Responsibilities:

• Handle customer inquiries regarding mobile services, plans, billing, and account concerns.
• Assist customers with account updates, service changes, payments, and plan-related requests.
• Provide basic troubleshooting support for mobile devices, network, and connectivity concerns.
• Resolve customer complaints professionally while maintaining a high level of customer satisfaction.
• Verify customer information and accurately document interactions in company systems.
• Follow T-Mobile policies, procedures, security requirements, and quality standards.
• Meet established performance, productivity, and customer service goals.

Customer Service Representative – Bell Account

iQor Philippines

Key Responsibilities:

• Handle customer inquiries related to Bell telecommunications services, accounts, billing, and plans.
• Assist customers with account management, payments, service changes, and product-related concerns.
• Provide basic technical assistance for internet, mobile, and telecommunications services.
• Investigate and resolve customer concerns using effective communication and problem-solving skills.
• Maintain accurate customer records and document all interactions in company systems.
• Escalate complex technical or account concerns to the appropriate department when necessary.
• Comply with Bell policies, procedures, data privacy requirements, and quality standards.
• Consistently deliver professional customer service while achieving assigned performance targets.