Customer Service Representative (CSR) – BPO Experience Required
Job Title: Customer Service Representative (CSR)
Job Type: Full-Time
Work Setup: On-site
Department: Customer Experience


Job description
We are seeking experienced and customer-focused Customer Service Representatives to join our growing team. The ideal candidate must have previous BPO/contact center experience and possess excellent communication, problem-solving, and customer-handling skills. Successful candidates will be responsible for delivering exceptional customer support while maintaining high-quality service standards.

Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, chat, or social media.
Resolve customer inquiries, complaints, and concerns professionally and efficiently.
Provide accurate information about products, services, policies, and procedures.
Escalate complex customer concerns to the appropriate department when necessary.
Maintain a positive and professional attitude during all customer interactions.
Adhere to company policies, procedures, and compliance requirements.


Qualifications

College Graduate (Bachelor's Degree holder) preferred.
College Undergraduate with relevant experience may be considered.
Senior High School Graduate or High School Graduate with relevant BPO experience is welcome to apply.
Experience
Minimum of 6 months BPO/Call Center/Customer Service experience.
Experience handling voice, email, chat, or blended accounts is an advantage.


Skills
Excellent verbal and written English communication skills.
Strong active listening and customer service skills.
Ability to multitask and navigate multiple systems simultaneously.
Strong problem-solving and conflict-resolution abilities.
Basic computer proficiency
Ability to work flexible schedules, including weekends and holidays if required.


What We Offer
Competitive salary package.
Performance-based incentives and bonuses.
Comprehensive training and career development opportunities.
Health and wellness benefits.
Supportive and inclusive work environment.
Opportunities for career growth within the organization.