Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.

• Fresh graduates without experience are welcome to apply!
• Knowledgeable in using Microsoft Word and Excel or Google Docs and Sheets.
• Good communication skills, both written and oral for both English and Filipino.

WHY JOIN OUR TRANSEC TEAM?

• Represent one of the top leading brands in PH
• Great working environment with real work-life balance
• Performance reviews & annual increases