• As a Customer Service Representative in the Credit Card Claims Account, you will be responsible for managing and resolving cardholder claims related to unauthorized transactions, billing disputes, and reimbursement issues.

Key Responsibilities:

• Handle incoming inquiries regarding credit card transactions and disputes
• Assist customers in filing claims for fraudulent, disputed, or erroneous charges
• Investigate and process reimbursement requests in compliance with company policies
• Ensure timely and accurate resolution of claims while maintaining high customer satisfaction
• Document case details and update records accurately in internal systems
• Collaborate with internal departments or third parties for claim validations
• Follow up with clients as needed to close out cases and provide updates

Qualifications:

• At least 2 years of completed college education
• Minimum of 1 year BPO experience in claims or reimbursement support processes
• Good communication and problem-solving skills
• Amenable to shifting schedules
• Willing to work as soon as possible

What’s in it for you?

• Basic Salary up to Php 32,000
• Additional Php 2,000 Non-Taxable Allowance (NTA)
• 10% Night Differential
• HMO Coverage on Day 1 with 2 FREE dependents
• Life & Accident Insurance
• Annual Performance-Based Increase