Healthcare Front Desk Associate

DUTIES AND RESPONSIBILITIES:

● Receive incoming calls from customers and assist them with their needs

● Assist in setting appointments for patients and double-check appointment confirmation

● Gathers information related to customers’ concerns and provides appropriate resolution

● Open and maintain customer accounts by updating account information

● Escalate customer concerns that are critical or requires immediate resolution beyond agent capability

● Process orders and label faxes received electronically

● Call patients to update them with their upcoming scheduled procedures including clinical preparations

QUALIFICATIONS:

● With BPO experience of at least 1 year in a healthcare insurance account

● Experience in radiology accounts/digital imaging centers is a plus

● Experienced with appointment scheduling and back office is a plus

● Must be familiar with CPT, ICD/ICD10, and DX codes

● Trained/certified in HIPAA